Company information

HAUSTIER is a registered trademark owned by Lodewijk Joye Studio BVBA.

Van Bréestraat 18, bus 6
2018 Antwerp
BELGIUM

hello@haustier.be

BE 0821.962.162

General terms

By approving these terms and conditions and confirming your order, you are entering into a binding agreement. When we receive your order, you will receive an automatic e-mail confirming your purchase.

We reserve the right not to deliver in the event that the stock level was incorrect at the time we received your order. If we are unable to deliver in accordance with the terms of the order confirmation, we will contact you and give you the opportunity to cancel the order. If payment has been made in advance, your money will be refunded.

Shipping & delivery

All orders are shipped by BPOST.

Shipping & handling costs:
· Belgium € 6.50
· Europe, Israel and USA € 15.00
· Rest of the world € 20.00

BPOST is unable to deliver to post office boxes. A physical street address and signature upon delivery are required. You will receive a tracking number via e-mail that enables you to track your order.

Tax & duties

The prices indicated are in Euro and include 21% VAT. The prices shown on the website exclude shipping costs and any customs duties, taxes or tariffs imposed by the destination country. HAUSTIER is not responsible for any fees charged by customs.

If you decide to refuse a shipment from HAUSTIER, you are responsible for the original shipping charges to you and any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments, and the cost of returning the package to HAUSTIER).

Payment methods

We accept payments via PayPal and bank transfer.

Paypal

PayPal allows secure payment from your bank account or PayPal account. You can also pay by Visa/MasterCard/AmEx. More information about PayPal is available here.

Bank transfer

IBAN: BE62 0016 0150 5261
BIC/SWIFT: GEBA BE BB

If you would like to pay by bank transfer, please contact us in advance.
Please note that all bank transfer costs are the responsibility of the customer.

Please do not hesitate to contact us if you require any further information: shop@haustier.be.

Refunds & exchanges

HAUSTIER sincerely hopes that you are satisfied with your purchase.

If you wish to return or exchange an item please contact us within 7 days of receipt.

Our returns guarantee entitles you to return the product within 14 days of receipt. You have the right to open the package and check the contents but the product must be returned unused. Returned products must have all the original labels attached and be in their original packaging.

HAUSTIER is not responsible for return shipping costs or handling charges.
It is responsibility of the customer to obtain proof of return shipping and to be able to produce it in the event of a query.

Sale items may not be returned or exchanged for any reason.

Law & jurisdiction

Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of HAUSTIER/Lodewijk Joye Studio BVBA.

Privacy

When you place an order with HAUSTIER you are required to provide personal information. Your privacy will be respected and we will only ask you for the information required to process your order. We do not share information with third parties.

Please do not hesitate to contact us if you have any questions or queries.

shop@haustier.be
+32 [0]496 54 33 34

Yours faithfully,

HAUSTIER